If your flight is delayed the European law 261/2004 establishes a list of minimum compensation:
After two hours the company must offer you food and drinks free.
After three hours you have the right to financial compensation between 250 and 600 euros. (It depends on the length of your flight. You have a right to 250 euros in short distance flights of less than 1,500 km.)
If the delay is for more than 5 hours, and you decide not to continue with the flight, you have the right to compensation: the cancellation of the flight and the return of your payment. If you are in an airport to transfer to another flight you have the right to be taken back to your starting point.
If the circumstances have been caused by something out of the ordinary such as a terrorist attack or weather problems etc, they will not give the compensation. But note that there is a sentence of the European Court from April 2018 which indicates that strikes of employees of airlines are not considered as “extraordinary circumstances”.
If your flight is cancelled: the airline is obliged to offer you the cost of the ticket and return you to your starting point, or to take you to your final destination by a similar means of transport. Also food and drink must be provided depending on the length of the delay, and a hotel if you have to spend the night somewhere while waiting for the situation to be resolved. As far as the compensation goes, the amounts due are similar to those for delays.
And if they damage or lose my case? You have right to receive up to 1,300 euros . You will need to provide proof of the damage and/or losses.
How do I apply for all of this?
To begin with (and if it is possible) we recommend that you go immediately to the counter of the airline with the ticket, either printed or on a mobile, and make your request. If it is not possible, we recommend that you use the web pages of the company to request this type of assistance.
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